I recently ordered and received a C.S.Osborn grommet pliers and a gross of grommets from Seattle Fabric, Inc.in Seattle, WA.
While I was waiting for delivery, my project plans changed so I did not need these items after all. I called Seattle and asked for an authorization number to return the items. I was told that I could not return the items even though they were still in the sealed manufacturers packaging. I spoke to a man who identified himself as Ken, the manager.
He told me that the return policy was plainly posted on the website and the invoice.
I never saw it on either.NOT VERY GOOD CUSTOMER SERVICE IN MY OPINION.
Review about: Grommet Pliers.